At Lois Law Firm, we believe clients deserve more than promises—they deserve proof. That’s why we deliver client scorecards to our clients: a detailed, data-driven report on how we’ve performed. The scorecard covers timeliness, litigation outcomes, responsiveness, and billing accuracy.
Our excellent Client Relations Department puts together the scorecards for each client – providing a one-page overview of how many matters we are defending, the litigation spend, how many we have closed, and the timekeeper activity in each case. We provide them with opening and closure statistics and annual and quarterly trends.
More importantly, we ask clients to grade us back. With the scorecard is an invite to a Microsoft Teams meeting where they meet with me to discuss issues and concerns. This two-way exchange of feedback builds trust and keeps us aligned with client expectations.
“Transparency is not comfortable,” says Managing Partner Greg Lois.
“It takes courage to tell a client, ‘Here’s how we did—now tell us how you think we did.’ But that honesty is why our clients stay with us.”
In 2024, client response rates to our scorecard topped 50%, far above the legal industry’s typical client feedback engagement of less than 10%.
More than 90% of respondents said LOIS scorecards enhanced their confidence in our work.
For risk professionals and in-house counsel, that transparency is more than refreshing—it’s a competitive advantage. Our willingness to measure, report, and adapt ensures that the defense of every employer is supported by verifiable results.
To be our best, we have to be open to criticism, open to feedback, and invite accountability.
Has your legal career become stagnant? Do you need a place to constantly learn, grow, and advance?
Lois Law Firm is the answer. Our number one goal is to train, support, and grow the careers of our employees. We provide a unique, enjoyable atmosphere where we allow everyone to contribute to the growth of our Firm while providing top of the line service to our clients. There is no other place for you like LOIS.
Working at LOIS means finding the place you can succeed, grow, and be part of a constantly advancing firm that has been breaking barriers and becoming a highly recognized name in the industry!