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Focus on Service

Our goal is to go above-and-beyond for our clients and referral partners. We want to be your “Go To” law firm in New York, New Jersey and Connecticut. We know we have the experience and dedication to meet your needs, but to really be your partner we focus on service and responsiveness.

Every communication you receive from our Firm includes the following set of “one-click” links, making every interaction client-centered:

Focus on Service

Here’s how we do it:

#1: Simple File Referrals. Guaranteed.

We make referring a file simple. Email us a new matter and within one business day we will have all pleadings and notices filed. No small print. No exceptions. This applies to any court in any jurisdiction we practice in. Guaranteed. With 20 years of experience and dependable accuracy, we make sure no defenses are waived or filings missed.

#2: Always Accurate Answers from your “Go To” Law Firm on General Questions.

Have a question, but it’s not on a file we’re handling for you? For our clients, that’s not a barrier to getting our best advice. We always quickly respond to your general questions about case-level decisions. Considering disputing a new matter? Have a question about specific benefits which may be payable? Need some advice about the best expert to retain? We are happy to provide guidance from our subject matter experts in the area of law you need now! Every email from us includes a simple “one-click” link to get instant help.

#3: We Listen To You and Welcome Feedback.

You deserve a partner, not a vendor. At LOIS, we welcome client feedback. Every email from every member of our team includes an easy-to-use “one-click” button which allow our clients to provide us with a rating of our responsiveness, aggressiveness, and clarity of guidance. Want to remain anonymous? Our survey allows for that. Want an immediate response from a team leader? We can do that, too! 

Need Even More Reasons to Work With Us?

We love what we do and are passionate about sharing our decades of knowledge and experience. Each month we offer multiple live webinars to Firm clients, including lively question-and-answer sessions. We are perhaps best-known for our comprehensive handbooks on New York, New Jersey, Longshore, and Construction defense. We love to teach and lead our clients towards best practices and cutting edge solutions to their litigation problems. 

Why Our Clients Pick Us.

Want to know what our clients have to say about us? Here are some results from recent surveys:

  • “When we compare you to panel counsel, your performance is off the charts! Thanks LOIS team!”
  • “Its a pleasure to work with attorneys who aren’t always trying to sell me something or cross-market me within their Firm.”
  • “It’s important to us to choose attorneys with excellent reputations within their practice . . . when we retained LOIS we knew we were getting the experience of Greg Lois and a great team.”
  • “Competitive rates, comparing favorably to other panel counsel.”

Ready for the LOIS Advantage?

Contact Greg Lois or Executive Director of Operations Lauren Rella to request references, copies of our Firm Resume (Firm CV), Professional Liability Coverage Certificate, W-9 forms, and/or Tax ID Number (Federal EIN).

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